At Skill Deck, we are committed to providing high-quality online learning experiences. Please read our cancellation and refund policy carefully before purchasing any course.
01Digital Products & Course Access
All Skill Deck courses are delivered digitally. Once your payment is successful, you'll receive access to the course through your registered account.
Because our courses contain downloadable resources, videos, and lifetime learning materials, refunds are limited once access has been provided.
02Refund Eligibility
You may request a refund only if:
- The request is made within 7 days of purchase.
- You have not completed more than 10% of the course.
- You have not downloaded premium resources, templates, or bonus materials.
- The purchase was not made during a special promotional or discounted offer (unless specifically mentioned).
03Non-Refundable Cases
Refunds will not be provided if:
- You have accessed or completed a significant portion of the course.
- You change your mind after purchasing.
- You are unable to complete the course due to personal reasons.
- You purchased the course during a limited-time sale or promotional campaign.
- You violate our Terms of Use or share course content without permission.
04Technical Issues
If you're facing login problems, payment issues, or any technical difficulties, our support team will work with you to resolve the issue as quickly as possible. If we are unable to provide access due to a verified issue on our end, we may offer a refund or another suitable solution.
05How to Request a Refund
To request a refund, please contact our support team with:
- Your full name
- Registered email address
- Order ID or payment reference
- Reason for your refund request
Our team will review your request within 2–5 business days.
06Refund Processing
If your refund is approved, the amount will be credited to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
07Course Cancellation
Skill Deck reserves the right to postpone, modify, or discontinue any course when necessary. If a course is permanently cancelled by us before access is provided, you will receive a full refund.
08Policy Updates
We may update this Cancellation & Refund Policy from time to time. Any changes will be published on this page with the latest revision date.
09Contact Us
If you have any questions regarding this policy, feel free to contact our support team.
We're always happy to help and ensure you have the best possible learning experience. 💙